Privacy policy

Privacy Policy

At Lush Fragrances, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and engage with our scented candle products and services. By using our website or purchasing our products, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you make a purchase or create an account, we may collect your name, email address, shipping address, and payment information.
  • Usage Data: We may collect data on how you interact with our website, including pages visited, time spent on the site, and your IP address.
  • Communication Data:  If you contact us via email or other communication channels, we may retain records of those interactions.

2. How We Use Your Information

We use your information for various purposes, including:

  • Processing and fulfilling your orders.
  • Communicating with you about your orders, promotions, and updates related to our scented candles.
  • Improving our website and services.
  • Analysing website usage to enhance user experience and optimise content.
  • Responding to your inquiries and providing customer support.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with service providers and partners who assist us in delivering our products and services, such as payment processors and shipping carriers. These entities are contractually obliged to protect your data.

4. Security

We employ industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can modify your browser settings to manage cookies or opt out of certain tracking technologies, but this may affect your ability to access some features of our website.

6. Your Rights

You have the right to access, correct, update, or delete your personal information. You may also opt out of marketing communications at any time by following the instructions in our emails or contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices and the law. We will post any revised version on our website, and the effective date will be updated accordingly.